At HEALTHY FIELD, we take care to pack and dispatch our products properly. Because our products are food items, returns are subject to the conditions below.

1. Food Product Returns

For hygiene and food-safety reasons, opened or used food products generally cannot be returned.

We may accept a return, replacement, or refund in cases where:

  • The wrong product was delivered
  • The product arrived damaged
  • The package was damaged during transit
  • The product has a verified quality issue
  • The order contains a missing product

2. Reporting an Issue

If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photographs of the package
  • Clear photographs of the product
  • Any other information reasonably required to investigate the issue

3. Damaged Products

If your product arrives damaged, please contact us promptly.

After reviewing the case, we may provide a replacement or refund, depending on the circumstances.

4. Wrong Product

If we accidentally send an incorrect product, we will review the order and, where the error is confirmed, arrange an appropriate replacement or refund.

5. Refunds

If a refund is approved, it will generally be processed through the original payment method or another suitable method.

The time required for the refund to appear in your account may depend on the payment provider or banking institution.

6. Non-Returnable Situations

Returns or refunds may not be accepted where:

  • The product has been opened or consumed
  • The issue results from improper storage after delivery
  • The product has been damaged after delivery due to customer handling
  • The customer provides incorrect shipping information
  • The request is made outside the applicable reporting period
  • There is insufficient information to reasonably verify the issue

7. Cancellation

Order cancellation requests should be made as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible.

8. Contact Us

For return or refund requests:

HEALTHY FIELD
Operated by Agrofield Traders

Phone: 7003456966
Email: agrofieldtradrs@gmail.com